Mobile First Helpdesk CRM Enjay Helpdesk CRM offers a perfect Helpdesk and IT Service Desk management solution, whether you are a 2-person team or a 1000-person team. Suitable for providing Onsite Customer Service, FMS (Facility Management Services), and Remote or telephonic support (a.k.a. Desk Support) with a single point of contact. Complete ITSM tools to help you manage your service department quickly and effectively with incident and service requests. We follow Information Technology Infrastructure Library (ITIL) standards.